Refund Policy

1. When you're eligible for a full refund

You are eligible for a full refund if, within 14 days of purchase, one of the following applies:

• The product was not delivered — you did not receive the file or access, you contacted support, and we failed to deliver within 72 hours;
• The product materially does not match its description on the Site at the time of purchase (missing modules or functions listed in your plan);
• The product has a technical defect (e.g., a broken file or formulas) that we failed to fix or replace within 5 business days after you reported it;
• Duplicate or erroneous payment — you were charged twice or charged the wrong amount.

2. What is not a valid reason for a refund

• Change of mind, or no longer needing the product;
• Not using the product after purchase;
• Not having the required software (Microsoft Excel) or a supported device — the requirements are listed on the Site; in this case we will help you set things up and offer a consultation;
• Beta limitations of Tempo Game that were disclosed on the Site at the time of purchase (e.g., mobile versions in testing).

3. How it works

3.1. Contact us within 14 days of purchase: Telegram @tempo_help or email tempohelp@proton.me. Include the email used for payment, the plan name, and a short description of the problem (a screenshot helps).

3.2. We fix it first. We will try to resolve the issue — re-deliver, replace the file, or walk you through setup. Most issues are solved this way within a day.

3.3. If we cannot resolve an eligible issue within 5 business days, we will issue a full refund to the original payment method within 14 banking days. The exact time for funds to arrive depends on your bank.

4. A request instead of a chargeback

If anything went wrong, please contact us before opening a bank dispute — we resolve eligible cases faster than a chargeback procedure, and we respond to every request within 3 business days.

5. Relationship to the Terms of Service

This Refund Policy is an integral part of the Terms of Service and elaborates on section 10 ("Quality, conformity, and refunds"). In case of any conflict between the documents, this Policy governs as the specific document on refunds.

Regardless of the terms of this Policy, a Buyer who is a Consumer retains all rights under the Law of Ukraine "On Consumer Rights Protection."